Shipping policy
Shipping Policy
Thank you for shopping with Omilah. We are committed to delivering your orders safely and efficiently.
Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during promotional periods, holidays, or high order volumes.
Shipping Time
Estimated delivery times may vary depending on your location and the selected shipping method:
- Local Deliveries: 2–5 business days.
- Nationwide Deliveries: 3–7 business days.
- Remote Areas: Delivery may take additional time depending on courier availability.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Occasionally, Omilah may offer free shipping promotions based on order value or special campaigns.
Order Tracking
Once your order has been shipped, you may receive tracking information through email or SMS, depending on the courier service used.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions.
- Public holidays.
- Courier service delays.
- Incorrect shipping information provided by customers.
- Other unforeseen circumstances beyond our control.
Omilah is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If incorrect or incomplete information is provided, delivery delays or additional shipping charges may occur.
Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability or incorrect address information, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact our support team as soon as possible so we can investigate the issue and assist you.
International Shipping
International shipping availability may vary depending on the destination country and local regulations.
Additional customs duties, taxes, or import fees may be charged by local authorities and are the responsibility of the customer.
Contact Information
Phone Number
+92 334 6140716
Changes to This Shipping Policy
Omilah reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this policy periodically for updates.