Refund policy
Return and Refund Policy
Thank you for shopping with Omilah. Customer satisfaction is important to us, and we aim to provide a smooth and transparent return and refund experience.
Eligibility for Returns
Products may be eligible for return if:
- The item received is damaged, defective, or incorrect.
- The return request is submitted within 7 days of receiving the order.
- The product is unused, unopened, and in its original packaging with all accessories and tags included.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been used, damaged by the customer, or altered after delivery.
- Items returned without original packaging or missing components.
- Clearance, sale, or promotional items unless they arrive damaged or incorrect.
Return Request Process
To request a return, please contact our support team with:
- Your order number.
- The reason for the return request.
- Photos of the product if it is damaged, defective, or incorrect.
Email Support
Phone Support
+92 334 6140716
Return Shipping
- If the return is due to an incorrect or defective item sent by Omilah, the return shipping cost will be covered by us.
- If the return is due to a change of mind or customer preference, the customer may be responsible for return shipping charges.
Refund Process
- Once the returned item is received and inspected, the refund request will be reviewed.
- Approved refunds will be processed using the original payment method.
- Refunds may take 5–10 business days to appear depending on your bank or payment provider.
Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be guaranteed and the standard return process will apply.
Contact Information
Phone Number
+92 334 6140716
Policy Updates
Omilah reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Customers are encouraged to review this policy periodically for any updates.